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ABSTRACT INFORMATION
Title: 'Assessing Family Satisfaction from a Interdisciplinary Clinic for Children Diagnosed with Hearing Loss' Track: 7 - Family Perspectives and Support Keyword(s): family support, family satisfaction, interdisciplinary Learning Objectives: Develop potential questions for use in assessing family satisfaction Identify opportunities for improving family support by addressing patient/family satisfaction following a clinic visit Abstract: Arkansas Children’s Hospital (ACH) offers an interdisciplinary multi-specialty clinic for children of newly identified children with hearing loss and their families. The day-long clinic consists of appointments with Genetics, Audiology, Speech Pathology, Otology, Psychology, a representative from Arkansas Hands & Voices and a representative from Part C/Early Intervention Services. The team strives to assist families in the acquisition of knowledge and resources that will be needed for the journey ahead. This poster reports findings from a Quality Improvement survey conducted to determine family satisfaction following a visit to the ACH interdisciplinary clinic. The survey, which was conducted via telephone by two Au.D. graduate interns, consisted of five statements rated using a Likert scale and two open ended questions. The statements were developed to match the goals of the clinic including increasing parental understanding of the child’s specific hearing loss and providing information about etiology, community resources and communication development, as well as facilitating connections to other families. The two open ended questions allowed the parent to comment on how information learned at the clinic visit impacted decision-making about the child, as well as an opportunity to offer suggestions on ways to improve the clinic for families in the future. Findings will be reported, as well as ideas about “next steps” to improve this clinical experience by further embedding a family-centered philosphy and practices under the diagnostic/medical umbrella. Presentation: This presentation has not yet been uploaded or the speaker has opted not to make the presentation available online. Handouts: Handout is not Available CART: CART Transcription is not Available
PRESENTER(S) / AUTHOR(S) INFORMATION
Patti Martin - Co-Presenter,POC Arkansas Children's Hospital      Credentials: Ph.D. CCC-A F-AAA      Other Affiliations: NCHAM       Patti Martin, Ph.D., is the Director of Audiology and Speech Language Pathology at Arkansas Children’s Hospital (ACH). Her areas of expertise include infant screening/assessment, family support and program development. Her efforts with infant hearing screening began with a collaboration project to investigate the efficacy of TEOAEs as a newborn screening tool in the early 1990s and continue through her work on the board of the American Speech-Language-Hearing Association Special Interest Division on Childhood Hearing Disorders and as the Family Support Consultant for NCHAM. She has chaired the Arkansas Board of Examiners in Speech Pathology and Audiology, the Arkansas Universal Newborn Hearing Screening, Tracking and Intervention Boardand the Natinoal Investing in Family Support Conference for the past four years. Dr. Martin’s ongoing passion centers around how professionals can help support families in improving the outcomes of children with hearing loss.       ASHA DISCLOSURE: Financial - No relevant financial relationship exist. Nonfinancial - No relevant nonfinancial relationship exist. Stacey Williams - Primary Presenter Arkansas Children's Hospital      Credentials: B.A.      Other Affiliations: UALR/UAMS Graduate program in Audiology       Stacey Williams is a 2nd year Au.D. student at the University of Arkansas for Medical Sciences/University of Arkansas at Little Rock. She was awarded a graduate internship through Arkansas Children's Hospital.       ASHA DISCLOSURE: Financial - No relevant financial relationship exist. Nonfinancial - No relevant nonfinancial relationship exist. Sommer Richesin - Author Arkansas Children's Hospital      Credentials: B.A.       Sommer Richesin is a 3rd year Au.D. student at the University of Arkansas for Medical Sciences/University of Arkansas at Little Rock. She was awarded a graduate assistantship through Arkansas Children's Hospital. Her undergraduate degree is from the University of Mississippi.